RETURN POLICY
Contact AC Connectors if you have any questions about our return policy.
E-mail: info@acconnectors.com
24-Hour Phone: (414) 323-3240
Exchanges
Q: How do I exchange an item?
You can exchange your item in a couple different ways:
- Please reorder the correct item and we will refund you 100% after receiving back your item. If you need help finding the right item, please contact us.
- You can also ship your exchange back as a credit and we will contact you for the price difference on your exchange.
Please contact info@acconnectors.com for your request.
Q: Do I have to pay a restocking fee for an exchanged item?
No, there will be no restocking fee if you need to exchange a purchased item for another.
Returns
Q: What is your company's return policy?
AC Connectors offers a 30-day money-back guarantee if the AC WORKS® product is not as described in the listing. Contact us immediately, and we will do our best to make it right.
Q: Do I need to contact you before returning an item?
Yes. If you wish to return an item, you MUST contact us for a Return Merchandise Authorization form (RMA). Items returned without an RMA will be refused without a refund.
Q: If I return an item, who pays for return shipping?
A: For defective returns, we cover return shipping and will send you a pre-paid UPS Return Label (the US Only). If you received free shipping and are looking for a refund, the original shipping cost is deducted from your refund.
Q: Do you charge a restocking fee?
No, not for defective returns. For non-defective returns, we charge a 15% restocking fee, and shipping will not be refunded.
Q: Do your products come with a warranty?
Yes, some AC WORKS® products have a limited warranty. Click here to learn more about the limited warranty and our warranty process.
Q: What do I need to include in the return package?
Include either the Return Merchandise Authorization form (RMA) from us or the packing list in the package with the product return.
Remember to keep your tracking number as a reference that your package arrived safely in our facility.
Contact AC Connectors if you have any questions about our return policy
E-mail: info@acconnectors.com
24-Hour Phone: (414) 323-3240
Contact AC Connectors if you have any questions about our return policy.
Email: info@acconnectors.com
24-Hour Phone: (414) 323-3240